Return & Replacement Policy
Certainly! Here’s a similar return policy for Cover Boutique:
“At Cover Boutique, we strive to ensure that every customer receives their order in perfect condition. However, we understand that situations may arise where you may need to return or exchange your purchase. In such cases, we are committed to making the process as smooth and convenient as possible for you.
If you are not completely satisfied with your order for any reason, you may return it under the following conditions:
1. The return request is made within 7 days from the date of delivery.
2. The item is unused, unworn, and in its original packaging with all tags attached.
3. Any free promotional items included with the purchase must also be returned.
4. All returns are subject to inspection by our team to ensure eligibility for a refund or exchange.
5. Replacement items are subject to availability, and if the requested item is out of stock, a refund will be issued instead.
6. Please note that the shipping charges incurred at the time of purchase are non-refundable.
We value your trust in Cover Boutique and are committed to providing excellent customer service. If you have any questions or concerns regarding your return, please don’t hesitate to contact our customer support team for assistance. Thank you for choosing Cover Boutique for your shopping needs.”
Reasons for returns & replacement
1. Product is damaged, defective, or not as described.
2. Size discrepancy for clothing items. (Please note that this policy applies only if the size of the delivered clothing does not match the size indicated on the invoice. If the size on the invoice matches the delivered item, refunds will not be considered.)
3. Color mismatch for clothing.
4. Incorrectly printed clothing. (Mismatched front/back design, wrong design, or incorrect placement of design)
5. Wrong product sent.
How to initiate a return:
Please contact Cover Boutique’s Customer Care team via email at coverboutiquebd@gmail.com within 3 days of receiving your order.
Once we receive your return, we will conduct a quality check on the product. If the reason for return is valid, we will either replace the product with a new one or proceed with a refund.
Refund Policy
1. Refunds will be issued once our team has thoroughly assessed your return.
2. Replacement options depend on the availability of stock from our suppliers. If the item is out of stock, you’ll receive a prompt refund.
3. Please be aware that any Cash on Delivery (COD) convenience fees and shipping charges are non-refundable.
4. If you opted for Cash on Delivery (COD), no refund will be issued as payment hasn’t been made.
5. Refunds for payments made via Credit Card, Debit Card, Mobile Banking, or Bank Transfer will be credited back to the respective account.
6. In the event of a technical payment error resulting in duplicate charges, a refund will be promptly issued.
7. Refunds typically take 7-10 working days to process. If you haven’t received your refund within this timeframe, please contact us at coverboutiquebd@gmail.com for assistance.